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Benzon, HT
Siddiqui, T
Canlas, B
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Abu Bakar, A
Chinna, K
Awang, Y
Krishnan, SK
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Citation: A. Agus et al., The structural impact of total quality management on financial performancerelative to competitors through customer satisfaction: a study of Malaysian manufacturing companies, TOT QUAL M, 11(4-6), 2000, pp. S808-S819