Authors:
van Dolen, W
Lemmink, J
Mattsson, J
Rhoen, I
Citation: W. Van Dolen et al., Affective consumer responses in service encounters: The emotional content in narratives of critical incidents, J ECON PSYC, 22(3), 2001, pp. 359-376
Citation: K. De Ruyter et al., Antecedents of commitment and trust in customer-supplier relationships in high technology markets, IND MKT MAN, 30(3), 2001, pp. 271-286
Citation: P. Kunst et J. Lemmink, Quality management and business performance in hospitals: A search for success parameters, TOT QUAL M, 11(8), 2000, pp. 1123-1133
Citation: M. Wetzels et al., Measuring service quality trade-offs in Asian distribution channels: a multi-layer perspective, TOT QUAL M, 11(3), 2000, pp. 307-318
Authors:
Sommers, MS
Dyehouse, JM
Howe, SR
Lemmink, J
Volz, T
Manharth, M
Citation: Ms. Sommers et al., Validity of self-reported alcohol consumption in nondependent drinkers with unintentional injuries, ALC CLIN EX, 24(9), 2000, pp. 1406-1413
Citation: J. Lemmink et J. Mattsson, Warmth during non-productive retail encounters: the hidden side of productivity, INT J RES M, 15(5), 1998, pp. 505-517