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What is typical for call centre jobs? Job characteristic and service interactions in different call centre
Authors:
Dieter Zapf Amela Isic Myriam Bechtoldt Patricia Blau
Citation:
Dieter Zapf et al., What is typical for call centre jobs? Job characteristic and service interactions in different call centre, European journal of work and organizational psychology , 12(4), 2003, pp. 311-340
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