Authors:
SHORTELL SM
WATERS TM
CLARKE KWB
BUDETTI PP
Citation: Sm. Shortell et al., PHYSICIANS AS DOUBLE AGENTS - MAINTAINING TRUST IN AN ERA OF MULTIPLEACCOUNTABILITIES, JAMA, the journal of the American Medical Association, 280(12), 1998, pp. 1102-1108
Citation: Sm. Shortell, HSR - HEALTH-SERVICES RESEARCH ANNUAL-REPORT TO OUR READERS AND THE FIELD, SEPTEMBER 1, 1996 THROUGH AUGUST 31, 1997, Health services research, 33(1), 1998, pp. 7-10
Citation: Rr. Gillies et al., BEST PRACTICES IN MANAGING ORGANIZED DELIVERY SYSTEMS, Hospital & health services administration, 42(3), 1997, pp. 299-321
Citation: Sm. Shortell, PHYSICIAN-HOSPITAL INTEGRATION AND THE ECONOMIC-THEORY OF THE FIRM - COMMENTARY, Medical care research and review, 54(1), 1997, pp. 25-31
Citation: Bj. Weiner et al., PROMOTING CLINICAL INVOLVEMENT IN-HOSPITAL QUALITY IMPROVEMENT EFFORTS - THE EFFECTS OF TOP MANAGEMENT, BOARD, AND PHYSICIAN LEADERSHIP, Health services research, 32(4), 1997, pp. 491-510
Citation: Jd. Westphal et al., CUSTOMIZATION OR CONFORMITY - AN INSTITUTIONAL AND NETWORK PERSPECTIVE ON THE CONTENT AND CONSEQUENCES OF TQM ADOPTION, Administrative science quarterly, 42(2), 1997, pp. 366-394
Authors:
BOERSTLER H
FOSTER RW
OCONNOR EJ
OBRIEN JL
SHORTELL SM
CARMAN JM
HUGHES FX
Citation: H. Boerstler et al., IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT - CONVENTIONAL WISDOM VERSUS REALITY, Hospital & health services administration, 41(2), 1996, pp. 143-159
Citation: Bj. Weiner et al., LEADERSHIP FOR QUALITY IMPROVEMENT IN HEALTH-CARE - EMPIRICAL-EVIDENCE ON HOSPITAL BOARDS, MANAGERS, AND PHYSICIANS, Medical care research and review, 53(4), 1996, pp. 397-416
Authors:
CARMAN JM
SHORTELL SM
FOSTER RW
HUGHES EFX
BOERSTLER H
OBRIEN JL
OCONNOR EJ
Citation: Jm. Carman et al., KEYS FOR SUCCESSFUL IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT IN HOSPITALS, Health care management review, 21(1), 1996, pp. 48-60
Authors:
SHORTELL SM
LEVIN DZ
OBRIEN JL
HUGHES EFX
Citation: Sm. Shortell et al., ASSESSING THE EVIDENCE ON CQI - IS THE GLASS HALF EMPTY OR HALF FULL, Hospital & health services administration, 40(1), 1995, pp. 4-24
Authors:
SHORTELL SM
OBRIEN JL
CARMAN JM
FOSTER RW
HUGHES EFX
BOERSTLER H
OCONNOR EJ
Citation: Sm. Shortell et al., ASSESSING THE IMPACT OF CONTINUOUS-QUALITY-IMPROVEMENT TOTAL-QUALITY-MANAGEMENT - CONCEPT VERSUS IMPLEMENTATION, Health services research, 30(2), 1995, pp. 377-401
Citation: Ab. Cohen et al., EVALUATING NEW WAYS OF MANAGING QUALITY - AN INTERVIEW WITH SHORTELL,STEPHEN,M., AND OBRIEN,JIM, The Joint Commission journal on quality improvement, 20(2), 1994, pp. 90-96
Authors:
BARSNESS ZI
SHORTELL SM
GILLIES RR
HUGHES EFX
OBRIEN JL
BOHR D
IZUI C
KRALOVEC P
Citation: Zi. Barsness et al., THE QUALITY MARCH .3. A NATIONAL SURVEY OF QUALITY IMPROVEMENT ACTIVITIES, Hospitals & health networks, 68(1), 1994, pp. 45-48