Authors: Kanji, GK Sa, PME

Citation: Gk. Kanji et Pme. Sa, Kanji's business scorecard, TOT QUAL M, 13(1), 2002, pp. 13-27

Authors: Kanji, GK Sa, PME

Citation: Gk. Kanji et Pme. Sa, Measuring leadership excellence, TOT QUAL M, 12(6), 2001, pp. 701-718

Authors: Sa, PME Saraiva, P

Citation: Pme. Sa et P. Saraiva, The development of an ideal kindergarten through concept engineering/quality function deployment, TOT QUAL M, 12(3), 2001, pp. 365-372