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Results: 3
The sacrificial HR strategy in call centers
Authors:
Wallace, CM Eagleson, G Waldersee, R
Citation:
Cm. Wallace et al., The sacrificial HR strategy in call centers, INT J S IND, 11(2), 2000, pp. 174-184
Leadership behaviour similarity as a basis of selection into a management team
Authors:
Eagleson, G Waldersee, R Simmons, R
Citation:
G. Eagleson et al., Leadership behaviour similarity as a basis of selection into a management team, BR J SOC P, 39, 2000, pp. 301-308
The art of service v the science of measurement: Measuring and managing service delivery
Authors:
Waldersee, R
Citation:
R. Waldersee, The art of service v the science of measurement: Measuring and managing service delivery, AUST J PUBL, 58(3), 1999, pp. 38-42
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