CLIENT SATISFACTION WITH PSYCHOTHERAPY IN 2 OUTPATIENT CLINICS IN NEW-ZEALAND

This article examines client satisfaction with outpatient psychotherap y in New Zealand. The 93 subjects who completed the eight-item Client Satisfaction Questionnaire (CSQ-8) reported high levels of satisfactio n with treatment. There were positive correlations between satisfactio n and symptom change on both therapist- and client-rated outcome measu res. No differences were found in levels of satisfaction among clients receiving different modalities of treatment in addition to psychother apy. It is suggested that future research explore satisfaction with di fferent components of psychotherapy as one way of improving service de livery and effectiveness.