THE FUTURE ISNT WHAT IT USED TO BE

Technology developments, coupled with easy access to a wealth of infor mation, are driving tremendous change in the ways companies do busines s, people work and societies organise. In this article. Bruce Bond, Ma naging Director of BT's National Business Communications, examines the se changes and discusses meeting customers' needs in the new knowledge age. He sees BT playing a special role in making sure this country ad apts to the new environment.