ANALYSIS OF JOB-SATISFACTION OF THE FEDERAL WHITE-COLLAR WORK-FORCE -FINDINGS FROM THE SURVEY OF FEDERAL-EMPLOYEES

The purpose of this study is to extend previous work on job satisfacti on to identify major job and organizational factors as well as individ ual characteristics that affect employee job satisfaction, especially among the federal white-collar work force. Using the Survey of Federal Employees, the study shows that job characteristics such as pay satis faction, promotion opportunity, task clarity and significance, and ski lls utilization have consistently significant effects on federal gover nment employees' job satisfaction. Organizational characteristics such as organizational commitment and relationship with supervisors and co -workers also show strong effects on employee job satisfaction. This p aper concludes with a discussion of the implications for the reinventi ng-government movement.