SOFT SKILLS AND RACE - AN INVESTIGATION OF BLACK MENS EMPLOYMENT PROBLEMS

We investigated changes in skill requirements and the effects of these changes on Black men's access to entry-level jobs, using open-ended i nterviews of managers at 56 firms in four industries. Managers reporte d that due to heightened competitive pressure, ''soft skills''-particu larly motivation and ability to interact well with customers and cowor kers-are becoming increasingly important. Many managers view Black men as lacking in these soft skills. This helps to explain Black men's gr owing disadvantage in labor markets.