THE VALIDITY OF PERSONALITY, SERVICE ORIENTATION, AND READING-COMPREHENSION MEASURES AS PREDICTORS OF FLIGHT ATTENDANT TRAINING PERFORMANCE

The present study examined the predictive power of Big Five personalit y dimensions, a situational measure of service orientation and a readi ng comprehension measure as predictors of Flight Attendant training cr iteria. The criteria consisted of multiple ratings made by trainers of trainees across a number of training dimensions. At least partial dat a was collected on 424 Flight Attendant trainees. Results indicated si gnificant correlations between all three predictors and a number of th e training criteria.