MANAGING FOR QUALITY - THE IMPACT OF QUALITY MANAGEMENT INITIATIVES ON ADMINISTRATIVE STRUCTURE AND RESOURCE-MANAGEMENT PROCESSES IN PUBLIC-SECTOR ORGANIZATIONS
T. Boland et D. Silbergh, MANAGING FOR QUALITY - THE IMPACT OF QUALITY MANAGEMENT INITIATIVES ON ADMINISTRATIVE STRUCTURE AND RESOURCE-MANAGEMENT PROCESSES IN PUBLIC-SECTOR ORGANIZATIONS, International review of administrative sciences, 62(3), 1996, pp. 351-367