WHAT ATTRIBUTES DETERMINE QUALITY AND SATISFACTION WITH HEALTH-CARE-DELIVERY

Authors
BOWERS MR SWAN JE KOEHLER WF
Citation
Mr. Bowers et al., WHAT ATTRIBUTES DETERMINE QUALITY AND SATISFACTION WITH HEALTH-CARE-DELIVERY, Health care management review, 19(4), 1994, pp. 49-55
Citations number
14
Categorie Soggetti
Heath Policy & Services
Journal title
Health care management review → ACNP
ISSN journal
03616274
Volume
19
Issue
4
Year of publication
1994
Pages
49 - 55
Database
ISI
SICI code
0361-6274(1994)19:4<49:WADQAS>2.0.ZU;2-T
Abstract
Patient-based determinants of quality and satisfaction play an importa nt role in choosing a health care provider. This study identifies five attributes of health care delivery that define patients' perceptions of quality and satisfaction Managerial implications for diagnosing qua lity concerns of patients ave discussed.