Pe. Levy et al., SITUATIONAL AND INDIVIDUAL DETERMINANTS OF FEEDBACK SEEKING - A CLOSER LOOK AT THE PROCESS, Organizational behavior and human decision processes, 62(1), 1995, pp. 23-37
The present study investigated the effects of situational (the feedbac
k seeking context) and individual (public self-consciousness and self-
esteem) determinants on the feedback seeking process (cf. Ashford and
Northcraft, 1992; Northcraft and Ashford, 1990). A model was developed
based on past research and theory (Ashford and Cummings, 1983; Larson
, 1989; Morrison and Bies, 1991) which attempts to explicate how both
situational and individual variables fit into this complicated process
. Multiple measures of the seeking process were used to further our un
derstanding in this area. Individuals' intent to seek feedback, feedba
ck seeking frequency, and the tendency to reconsider and modify their
initial intentions were measured behaviorally over time. The importanc
e of each of these variables was empirically demonstrated through the
use of a computerized scheduling task on which individuals had the opp
ortunity to request feedback. The results provide new insight into the
feedback seeking process and have widespread organizational implicati
ons. Some new directions for feedback seeking research are also sugges
ted. (C) 1995 Academic Press, Inc.