CONFLICT AND ITS MANAGEMENT

This article reviews the conflict literature, first examining the caus es of conflict, its core process, and its effects. Subsequently, we pr obe into conflict escalation (and de-escalation), contexts, and confli ct management. When examining this last topic, we note that conflict c an be managed by the disputants themselves, by managers, or by other t hird parties. In conclusion we suggest directions for future research and provide recommendations for practicing managers.