Aj. Kover et Sm. Goldberg, THE GAMES COPYWRITERS PLAY - CONFLICT, QUASI-CONTROL, A NEW PROPOSAL, Journal of advertising research, 35(4), 1995, pp. 52-62
For quite different reasons, account management and creative people fe
el the need to control creative work. The control game of account mana
gement is quite clear; the control games of creative people are more s
ubtle (and are described using a simple theoretical framework). What c
an be done to alleviate the resulting conflict? Based on our findings,
we suggest a solution very different from that currently advocated by
many advertising people.