A reasonable response to increasing traffic congestion may come from t
he rapidly developing traveler information systems. Such systems may b
e successful if they effectively influence drivers' enroute decisions;
in this regard, a critical factor may be commuters' willingness to di
vert from their regular route in response to information about traffic
congestion. This study evaluates the effects of real-time traffic inf
ormation along with driver attributes, roadway characteristics and sit
uational factors on drivers' willingness to divert. The empirical port
ion of this study is based on a survey of downtown Chicago automobile
commuters. The stated preference approach was used to study commuters'
diversion propensity. Drivers expressed a higher willingness to diver
t if expected delays on their usual route increased, if the congestion
was incident-induced as opposed to recurring, if delay information wa
s received from radio traffic reports compared with observing congesti
on, and if trip direction was home-to-work rather than work-to-home. R
espondents were less willing to divert if their alternate route was un
familiar, unsafe or had several traffic stops. Socioeconomic character
istics were also significant in predicting willingness to divert.