THE HUMAN DIMENSIONS OF GRIEVANCE PEER-REVIEW

The merit of having peer groups evaluate and decide employee grievance s has been acknowledged by scholars and practitioners in recent years. This case study of a medium-sized hospital explores the reactions of grievants, managers, and peer review board members to a newly adopted grievance procedure providing for the final and binding resolution of grievances by a three-person board composed of one employee, one manag er, and the director of human resources. The results suggest a continu ing need for training managers with regard to positive aspects of grie vance initiation and resolution. They also highlight the value of invo lving employees in the grievance resolution process. Overall, the stud y concludes that peer review of grievances can contribute to overall o rganizational health.