Bb. Stern, A REVISED COMMUNICATION MODEL FOR ADVERTISING - MULTIPLE DIMENSIONS OF THE SOURCE, THE MESSAGE, AND THE RECIPIENT, Journal of advertising, 23(2), 1994, pp. 5-15
The purpose of this paper is to present a revised communication model
that describes advertising by drawing upon its kinship with crafted te
xt rather than with everyday speech. The model expands the traditional
communication triad by inscribing advertisers, promotional text, and
consumers as multidimensional participants in a complex interactive pr
ocess. The paper begins by presenting the rationale for treating comme
rcial messages as written ''text'' and recategorizing them as more com
plex than the oral discourse of word-of-mouth conversations. It next s
ummarizes the steps by which the original oral communication model is
transformed from speech to literature to advertising. It then discusse
s the expanded triad, considering multiple aspects of the source, the
message, and consumer-recipients. It concludes with suggestions for re
search using the revised model to investigate gaps in knowledge about
source credibility, message/media effects, and the interactive consume
r.