MAKING GOVERNMENT A MODEL USER OF THE INFORMATION-HIGHWAY - CANADA PROGRESS TO DATE

This account of recent developments in the information technology poli cies of Canada's federal government describes how the government, acti ng as a ''model user'' of IT, contributes to the effectiveness of stra tegies designed to achieve policy goals related to the development of an information society. Government initiatives have applied informatio n technology in reengineering processes and procedures, which result i n greatly improved performance, both of internal ''housekeeping'' oper ations, and service delivery to the public. In devising these and simi lar initiatives, it is necessary to select technologies that are appro priate to local capabilities, rather than adopting ''technology-driven '' approaches to problem solving. ((C) 1997 by John Wiley & Sons, Ltd. )