ISSUES, BEHAVIORAL-RESPONSES AND CONSEQUENCES IN INTERPERSONAL CONFLICTS

This paper reports on a study of interpersonal conflicts in the workpl ace using a process model proposed by Thomas (1992) as a framework. Th ree stages of this model are examined: the issues involved, the behavi oral responses elicited, and the personal consequences. The relationsh ip of issues and behaviors to consequeces is determined within the con text of the organizational positions of the parties (supervisor, subor dinate, co-worker).