THE DYNAMICS OF SERVICE - REFLECTIONS ON THE CHANGING NATURE OF CUSTOMER PROVIDER INTERACTIONS - GUTEK,BA/

Authors
RAFAELI A
Citation
A. Rafaeli, THE DYNAMICS OF SERVICE - REFLECTIONS ON THE CHANGING NATURE OF CUSTOMER PROVIDER INTERACTIONS - GUTEK,BA/, Administrative science quarterly, 42(4), 1997, pp. 833-836
Citations number
5
Journal title
Administrative science quarterly → ACNP
ISSN journal
00018392
Volume
42
Issue
4
Year of publication
1997
Pages
833 - 836
Database
ISI
SICI code
0001-8392(1997)42:4<833:TDOS-R>2.0.ZU;2-O