COHESIVENESS AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR - A MULTILEVEL ANALYSIS USING WORK GROUPS AND INDIVIDUALS

Using a theory-based multilevel framework, we examined the potential r elationships of two organizational citizenship behavior (OCB) dimensio ns with individual-and group-level measures. The individual-level meas ures used were employee job satisfaction and organizational commitment ; the group-level measure used was work group cohesiveness. The sample for the study was drawn from eight service sector organizations. Hier archical linear modeling (HLM) analyses revealed that employees in mor e cohesive work groups displayed greater amounts of courtesy than woul d have been predicted based only on their job satisfaction or organiza tional commitment. Further, the relationship between employee job sati sfaction and the amount of courtesy displayed was stronger in the more cohesive groups. Such results were not obtained when conscientiousnes s was the focal OCB. Implications of our results, as well as use of HL M in multilevel investigations, are discussed.