INTERACTIVE VIDEO ASSESSMENT OF CONFLICT-RESOLUTION SKILLS

In this research we developed and validated an interactive video asses sment of conflict resolution skills. A model of conflict management wa s used to develop the conflict scenarios and part of the scoring key. Computer assessments of conflict resolution skills and two cognitive a bilities were administered to 347 supervisors and job performance rati ngs were collected from their managers. The conflict skills assessment was found to be significantly related to supervisory ratings of on-th e-job performance in managing conflict but to be unrelated to the meas ures of cognitive ability. In addition, the conflict skills assessment had no adverse impact for women. The implications of these results an d directions for future research are discussed.