This article explores how recent changes in public policies have been
experienced by the governing boards of voluntary agencies. It looks at
impacts on the way boards perform their main functions and examines h
ow board members perceive changes in social welfare policy such as mov
es towards contracting, competition and community care. Public policy
implementation processes are perceived as problematic when they threat
en the essentially voluntary and independent nature of the board role.
Thus over-zealous direction, control or monitoring of voluntary agenc
ies' boards may have the perverse effect of discouraging the impulse t
o be an 'active citizen'.