RESILIENCY AND BURNOUT - PROTECTIVE FACTORS FOR HUMAN-SERVICE MANAGERS

The author presents the, results of a study examining the applicabilit y of previous research on,resiliency-enhancing protective factors to t he reduction of burnout bt human service managers. This study's findin gs indicate statistically significant correlation between lower Maslac h Burnout Inventory (MBI) scores and such protective factors as social support maintaining one's sense of professional mission, receiving re cognition for one's job-related talents mid skills, and increasing one 's sense of self-efficacy Implications of the findings for managers, a gencies, and future research are discussed.