EMOTIONAL EXHAUSTION AS A PREDICTOR OF JOB-PERFORMANCE AND VOLUNTARY TURNOVER

Recent research suggests that a better understanding of emotional exha ustion requires the development of new theoretical perspectives. To th at end, with the conservation of resources model (COR) as the theoreti cal framework, the present I-year longitudinal study was undertaken. C omposed of 52 social welfare workers, this research examined the relat ionship of emotional exhaustion to job satisfaction, voluntary turnove r, and job performance. Positive affectivity (PA) and negative affecti vity (NA) were used as control variables. Whereas emotional exhaustion was unrelated to job satisfaction, it was associated with both perfor mance and subsequent turnover. In addition, the relationship between e motional exhaustion and performance and also between emotional exhaust ion and turnover remained significant above and beyond the effects of PA and NA. Future research directions and implications of the findings are introduced.