ELDERLY PATIENTS SATISFACTION WITH THE OUTCOME OF THEIR HEALTH-CARE COMPLAINTS

Authors
DOLINSKY AL
Citation
Al. Dolinsky, ELDERLY PATIENTS SATISFACTION WITH THE OUTCOME OF THEIR HEALTH-CARE COMPLAINTS, Health care management review, 22(2), 1997, pp. 33-40
Citations number
31
Categorie Soggetti
Heath Policy & Services
Journal title
Health care management review → ACNP
ISSN journal
03616274
Volume
22
Issue
2
Year of publication
1997
Pages
33 - 40
Database
ISI
SICI code
0361-6274(1997)22:2<33:EPSWTO>2.0.ZU;2-V
Abstract
This article profiles the determinants of elderly patients' satisfacti on with the outcome of their health care complaints. Type of provider response, severity of complaint, and the individual characteristics of age and cognitive age were found to be significant in effecting satis faction. Related strategies for managing elderly health care complaint s are discussed.