Tlp. Tang et Ea. Butler, ATTRIBUTIONS OF QUALITY CIRCLES PROBLEM-SOLVING FAILURE - DIFFERENCESAMONG MANAGEMENT, SUPPORTING STAFF, AND QUALITY CIRCLE MEMBERS, Public personnel management, 26(2), 1997, pp. 203-225
Employees with experiences in a quality circle (QC) program were asked
to answer a questionnaire that measured the attributions of quality c
ircles' (QCs) problem-solving failure. Seven clearly interpretable fac
tors were identified: Lack of top-management support, lack of QC membe
rs' commitment, lack of problem-solving skills, QC members' turnover,
the nature of the task lack of support from staff members, and lack of
data and time. The nomological network of the 24-item questionnaire i
s also examined. Further, management personnel made significantly lowe
r attributional ratings concerning lack of top-management support than
supporting staff and QC members.