CLIENT SATISFACTION DATA AND QUALITY IMPROVEMENT PLANNING IN MANAGED MENTAL-HEALTH-CARE ORGANIZATIONS

Authors
INGRAM BL CHUNG RS
Citation
Bl. Ingram et Rs. Chung, CLIENT SATISFACTION DATA AND QUALITY IMPROVEMENT PLANNING IN MANAGED MENTAL-HEALTH-CARE ORGANIZATIONS, Health care management review, 22(3), 1997, pp. 40-52
Citations number
71
Categorie Soggetti
Heath Policy & Services
Journal title
Health care management review → ACNP
ISSN journal
03616274
Volume
22
Issue
3
Year of publication
1997
Pages
40 - 52
Database
ISI
SICI code
0361-6274(1997)22:3<40:CSDAQI>2.0.ZU;2-C
Abstract
Quality improvement (QI) planning is enhanced when TRM administrators ensure appropriate analysis of client satisfaction (CS) survey data. A cost-effective RI strategy is to shift ''moderately satisfied'' into ''maximally satisfied'' clients. Use of a categorical variable derived from CS data and development of a predictive model with Chi Square Au tomatic Interaction Detection (CHAID) produces recommendations far qua lity improvement.