MEASURING CYCLE TIME OF THE GLOBAL PROCUREMENT PROCESS

While the reduction of cycle time in organizational processes is direc tly associated with improved performance, quality, and customer satisf action, limited research has been de voted to developing a valid measu re of the construct. To enhance cycle time theory and the practical im plementation of cycle time reduction in procurement processes, a unidi mensional cycle time (CT) scale is developed. The scale is based on a national purification sample and an international reliability and vali dity sample using the strategic business unit as the level of analysis . The final CT scale exhibits sufficient reliability and validity base d on common standards in the marketing literature. (C) 1997 Elsevier S cience Inc.