Many talk about measuring human resources (HR), but get lost because t
he issues are confusing. What to measure? How to measure it? When to m
easure? Where to measure? These questions make measurement of HR diffi
cult. This article reviews the history of HR measurement, summarizes h
ow HR measures may be done for professionals, practices, and functions
; and offers specific guidelines for improving HR measures. (C) 1997 J
ohn Wiley & Sons, Inc.