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Results: 26-50/225
Authors:
Winsted, KF
Citation: Kf. Winsted, Patient satisfaction with medical encounters - A cross-cultural perspective, INT J S IND, 11(5), 2000, pp. 399-421
Authors:
Lau, RSM
Citation: Rsm. Lau, Quality of work life and performance - An ad hoc investigation of two key elements in the service profit chain model, INT J S IND, 11(5), 2000, pp. 422-437
Authors:
Rust, RT
Danaher, PJ
Varki, S
Citation: Rt. Rust et al., Using service quality data for competitive marketing decisions, INT J S IND, 11(5), 2000, pp. 438-469
Authors:
Sharma, N
Patterson, PG
Citation: N. Sharma et Pg. Patterson, Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services, INT J S IND, 11(5), 2000, pp. 470-490
Authors:
Bove, LL
Johnson, LW
Citation: Ll. Bove et Lw. Johnson, A customer-service worker relationship model, INT J S IND, 11(5), 2000, pp. 491-511
Authors:
Menon, K
Dube, L
Citation: K. Menon et L. Dube, Multiple roles of consumption emotions in post-purchase satisfaction with extended service transactions (vol 11, pg 287, 2000), INT J S IND, 11(5), 2000, pp. 511-511
Authors:
Mehra, S
Citation: S. Mehra, Supply chain management in services, INT J S IND, 11(4), 2000, pp. 310-311
Authors:
Zsidisin, GA
Jun, M
Adams, LL
Citation: Ga. Zsidisin et al., The relationship between information technology and service quality in thedual-direction supply chain - A case study approach, INT J S IND, 11(4), 2000, pp. 312-328
Authors:
Youngdahl, WE
Loomba, APS
Citation: We. Youngdahl et Aps. Loomba, Service-driven global supply chains, INT J S IND, 11(4), 2000, pp. 329-347
Authors:
Sampson, SE
Citation: Se. Sampson, Customer-supplier duality and bidirectional supply chains in service organizations, INT J S IND, 11(4), 2000, pp. 348-364
Authors:
Hoffman, JM
Mehra, S
Citation: Jm. Hoffman et S. Mehra, Efficient consumer response as a supply chain strategy for grocery businesses, INT J S IND, 11(4), 2000, pp. 365-373
Authors:
van Hoek, RI
Citation: Ri. Van Hoek, Role of third party logistic services in customization through postponement, INT J S IND, 11(4), 2000, pp. 374-387
Authors:
Vance, D
Citation: D. Vance, Postscript 1 Material management issues in healthcare, INT J S IND, 11(4), 2000, pp. 388-389
Authors:
Turner, PL
Citation: Pl. Turner, Postscript 2 Managing the supply chain in healthcare, INT J S IND, 11(4), 2000, pp. 390-392
Authors:
Li, LX
Collier, DA
Citation: Lx. Li et Da. Collier, The role of technology and quality on hospital financial performance - An exploratory analysis, INT J S IND, 11(3), 2000, pp. 202-224
Authors:
Llewellyn, N
Armistead, C
Citation: N. Llewellyn et C. Armistead, Business process management - Exploring social capital within processes, INT J S IND, 11(3), 2000, pp. 225-243
Authors:
Silvestro, R
Cross, S
Citation: R. Silvestro et S. Cross, Applying the service profit chain in a retail environment - Challenging the "satisfaction mirror", INT J S IND, 11(3), 2000, pp. 244-268
Authors:
Nielsen, JF
Bukh, PND
Mols, NP
Citation: Jf. Nielsen et al., Barriers to customer-oriented management accounting in financial services, INT J S IND, 11(3), 2000, pp. 269-286
Authors:
Dube, L
Menon, K
Citation: L. Dube et K. Menon, Multiple roles of consumption emotions in post-purchase satisfaction with extended service transactions, INT J S IND, 11(3), 2000, pp. 287-304
Authors:
de Ruyter, K
Feinberg, R
Citation: K. De Ruyter et R. Feinberg, Introduction, INT J S IND, 11(2), 2000, pp. 118-119
Authors:
Anton, J
Citation: J. Anton, The past, present and future of customer access centers, INT J S IND, 11(2), 2000, pp. 120-130
Authors:
Feinberg, RA
Kim, IS
Hokama, L
de Ruyter, K
Keen, C
Citation: Ra. Feinberg et al., Operational determinants of caller satisfaction in the call center, INT J S IND, 11(2), 2000, pp. 131-141
Authors:
Burgers, A
de Ruyter, K
Keen, C
Streukens, S
Citation: A. Burgers et al., Customer expectation dimensions of voice-to-voice service encounters: a scale-development study, INT J S IND, 11(2), 2000, pp. 142-161
Authors:
Bennington, L
Cummane, J
Conn, P
Citation: L. Bennington et al., Customer satisfaction and call centers: an Australian study, INT J S IND, 11(2), 2000, pp. 162-173
Authors:
Wallace, CM
Eagleson, G
Waldersee, R
Citation: Cm. Wallace et al., The sacrificial HR strategy in call centers, INT J S IND, 11(2), 2000, pp. 174-184