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Results: 1-5 |
Results: 5

Authors: DAVIS MM HEINEKE J
Citation: Mm. Davis et J. Heineke, HOW DISCONFIRMATION, PERCEPTION AND ACTUAL WAITING-TIMES IMPACT CUSTOMER SATISFACTION, International journal of service industry management, 9(1), 1998, pp. 64

Authors: JOHNSTON R HEINEKE J
Citation: R. Johnston et J. Heineke, EXPLORING THE RELATIONSHIP BETWEEN PERCEPTION AND PERFORMANCE - PRIORITIES FOR ACTION, Service industries journal, 18(1), 1998, pp. 101-112

Authors: WOLLERT KC ZIERHUT W HEINEKE J DREXLER H
Citation: Kc. Wollert et al., MYOCARDIAL EXPRESSION OF FAS CORRELATES WITH IN-VIVO DIASTOLIC WALL STRESS IN EXPERIMENTAL VOLUME-OVERLOAD HYPERTROPHY, Circulation, 96(8), 1997, pp. 3093-3093

Authors: SHWARTZ M KLIMBERG RK KARP M IEZZONI LI ASH AS HEINEKE J PAYNE SMC RESTUCCIA JD
Citation: M. Shwartz et al., AN INTEGER PROGRAMMING-MODEL TO LIMIT HOSPITAL SELECTION IN STUDIES WITH REPEATED SAMPLING, Health services research, 30(2), 1995, pp. 359-376

Authors: DIXON JR ARNOLD P HEINEKE J KIM JS MULLIGAN P
Citation: Jr. Dixon et al., BUSINESS PROCESS REENGINEERING - IMPROVING IN NEW STRATEGIC DIRECTIONS, California management review, 36(4), 1994, pp. 93-108
Risultati: 1-5 |