Authors: Agus, A Krishnan, SK Kadir, SLSA

Citation: A. Agus et al., The structural impact of total quality management on financial performancerelative to competitors through customer satisfaction: a study of Malaysian manufacturing companies, TOT QUAL M, 11(4-6), 2000, pp. S808-S819

Authors: Kadir, SLSA Abdullah, M Agus, A

Citation: Slsa. Kadir et al., On service improvement capacity index: a case study of the public service sector in Malaysia, TOT QUAL M, 11(4-6), 2000, pp. S837-S843

Authors: Chinna, K Kadir, SLSA Abdullah, M

Citation: K. Chinna et al., Box-chart: combining x and S charts, TOT QUAL M, 11(4-6), 2000, pp. S857-S862