Authors: Spencer, MS Loomba, APS

Citation: Ms. Spencer et Aps. Loomba, Total Quality Management programmes at smaller manufacturers: benchmarkingtechniques and results, TOT QUAL M, 12(5), 2001, pp. 689-695

Authors: Youngdahl, WE Loomba, APS

Citation: We. Youngdahl et Aps. Loomba, Service-driven global supply chains, INT J S IND, 11(4), 2000, pp. 329-347