Citation: Ll. Berry et A. Parasuraman, LISTENING TO THE CUSTOMER - THE CONCEPT OF A SERVICE QUALITY INFORMATION-SYSTEM, Sloan management review, 38(3), 1997, pp. 65-76
Citation: M. Broadbent et P. Weill, MANAGEMENT BY MAXIM - HOW BUSINESS AND IT MANAGERS CAN CREATE IT INFRASTRUCTURES, Sloan management review, 38(3), 1997, pp. 77-92
Citation: D. Dougherty, WINNING THROUGH INNOVATION - A PRACTICAL GUIDE TO LEADING ORGANIZATIONAL-CHANGE AND RENEWAL - TUSHMAN,ML, OREILLY,CA, Sloan management review, 38(3), 1997, pp. 103-104
Citation: GENERATION TO GENERATION - LIFE-CYCLES OF THE FAMILY BUSINESS - GERSICK,KE, DAVIS,JA, MCCOLLOM,M, LANSBERG,I, Sloan management review, 38(3), 1997, pp. 108-108