Authors: Kristensen, K Martensen, A Gronholdt, L

Citation: K. Kristensen et al., Customer satisfaction measurement at Post Denmark: Results of application of the European Customer Satisfaction Index Methodology, TOT QUAL M, 11(7), 2000, pp. S1007-S1015

Authors: Gronholdt, L Martensen, A Kristensen, K

Citation: L. Gronholdt et al., The relationship between customer satisfaction and loyalty: cross-industrydifferences, TOT QUAL M, 11(4-6), 2000, pp. S509-S514

Authors: Martensen, A Gronholdt, L Kristensen, K

Citation: A. Martensen et al., The drivers of customer satisfaction and loyalty: cross-industry findings from Denmark, TOT QUAL M, 11(4-6), 2000, pp. S544-S553

Authors: Kristensen, K Martensen, A Gronholdt, L

Citation: K. Kristensen et al., Measuring the impact of buying behaviour on customer satisfaction, TOT QUAL M, 10(4-5), 1999, pp. S602-S614

Authors: Martensen, A Dahlgaard, JJ

Citation: A. Martensen et Jj. Dahlgaard, Integrating business excellence and innovation management: developing vision, blueprint and strategy for innovation in creative and learning organizations, TOT QUAL M, 10(4-5), 1999, pp. S627-S635