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Results: 1-3 |
Results: 3
Charting service quality gaps
Authors: Candido, CJF Morris, DS
Citation: Cjf. Candido et Ds. Morris, Charting service quality gaps, TOT QUAL M, 11(4-6), 2000, pp. S463-S472
Revising quality awareness through internal marketing: an exploratory study among French and English medium-sized enterprises
Authors: Barnes, BR Morris, DS
Citation: Br. Barnes et Ds. Morris, Revising quality awareness through internal marketing: an exploratory study among French and English medium-sized enterprises, TOT QUAL M, 11(4-6), 2000, pp. S473-S483
Relationship marketing needs total quality management
Authors: Morris, DS Barnes, BR Lynch, JE
Citation: Ds. Morris et al., Relationship marketing needs total quality management, TOT QUAL M, 10(4-5), 1999, pp. S659-S665
Risultati: 1-3 |