Citation: Sw. Brown et P. Lee, DEVELOPMENTS IN UK SERVICE PROVISION FOR PEOPLE WITH EPILEPSY - THE IMPACT OF THE NHS EXECUTIVE-LETTER-95 120/, Seizure (London), 7(3), 1998, pp. 185-187
Citation: Ss. Tax et al., CUSTOMER EVALUATIONS OF SERVICE COMPLAINT EXPERIENCES - IMPLICATIONS FOR RELATIONSHIP MARKETING, Journal of marketing, 62(2), 1998, pp. 60-76
Authors:
AUTY K
GILBERT BC
THOMAS CB
BROWN SW
JONES CW
SANDERSON WR
Citation: K. Auty et al., THE SELECTIVE OXIDATION OF TOLUENES TO BENZALDEHYDES BY CERIUM(III), HYDROGEN-PEROXIDE AND BROMIDE ION, Journal of molecular catalysis. A, Chemical, 117(1-3), 1997, pp. 279-287
Authors:
EDVARDSSON B
BROWN SW
SCHEUING EE
JOHNSTON R
Citation: B. Edvardsson et al., ADVANCING SERVICE QUALITY - GLOBAL PERSPECTIVES, International journal of service industry management, 8(3-4), 1997, pp. 192-192
Authors:
GAMMON D
BROWN SW
SNOW ES
KENNEDY TA
KATZER DS
PARK D
Citation: D. Gammon et al., NUCLEAR SPECTROSCOPY IN SINGLE QUANTUM DOTS - NANOSCOPIC RAMAN-SCATTERING AND NUCLEAR-MAGNETIC-RESONANCE, Science, 277(5322), 1997, pp. 85-88
Citation: La. Bettencourt et Sw. Brown, CONTACT EMPLOYEES - RELATIONSHIPS AMONG WORKPLACE FAIRNESS, JOB-SATISFACTION AND PROSOCIAL SERVICE BEHAVIORS, J RETAILING, 73(1), 1997, pp. 39-61
Authors:
FARTHING GW
VENTURINO M
BROWN SW
LAZAR JD
Citation: Gw. Farthing et al., INTERNAL AND EXTERNAL DISTRACTION IN THE CONTROL OF COLD-PRESSOR PAINAS A FUNCTION OF HYPNOTIZABILITY, International journal of clinical and experimental hypnosis, 45(4), 1997, pp. 433-446
Citation: Ka. Lawless et Sw. Brown, MULTIMEDIA LEARNING ENVIRONMENTS - ISSUES OF LEARNER CONTROL AND NAVIGATION, Instructional science, 25(2), 1997, pp. 117-131
Citation: L. Nashef et al., EPILEPSY AND SUDDEN-DEATH - PROCEEDINGS OF AN INTERNATIONAL WORKSHOP - OCTOBER 28, 1996, LONDON, ENGLAND - INTRODUCTION AND OVERVIEW, Epilepsia, 38, 1997, pp. 1-2
Citation: Sw. Brown et al., SERVICE RECOVERY - ITS VALUE AND LIMITATIONS AS A RETAIL STRATEGY, International journal of service industry management, 7(5), 1996, pp. 32
Authors:
BROWN SW
JOHNSTONE A
JONES CW
LEE AM
OAKES SC
WILSON SL
Citation: Sw. Brown et al., THE OXIDATION OF PENICILLIN-G-POTASSIUM SALT USING SUPPORTED POLYOXOMETALATES WITH HYDROGEN-PEROXIDE, Recueil des travaux chimiques des Pays-Bas, 115(4), 1996, pp. 244
Citation: Sw. Brown et al., SPECTRALLY RESOLVED OVERHAUSER SHIFTS IN SINGLE GAAS ALXGA1-XAS QUANTUM DOTS/, Physical review. B, Condensed matter, 54(24), 1996, pp. 17339-17342
Authors:
LENEF A
BROWN SW
REDMAN DA
RAND SC
SHIGLEY J
FRITSCH E
Citation: A. Lenef et al., ELECTRONIC-STRUCTURE OF THE N-V CENTER IN DIAMOND - EXPERIMENTS, Physical review. B, Condensed matter, 53(20), 1996, pp. 13427-13440
Citation: Sw. Brown et Al. Sonenshein, AUTOGENOUS REGULATION OF THE BACILLUS-SUBTILIS GLNRA OPERON, Journal of bacteriology, 178(8), 1996, pp. 2450-2454
Citation: Ar. Hubbert et al., SERVICE EXPECTATIONS - THE CONSUMER VERSUS THE PROVIDER, International journal of service industry management, 6(1), 1995, pp. 6